711bet handles your personal information with a clear purpose — to run your account, process payments through bKash, Rocket or Bank Transfer, and keep your activity secure. This policy tells you exactly what we collect, how we use it, and what choices you have. Access to this platform depends on your local law and eligible regions.
Account data handled with care
bKash, Rocket, Bank Transfer context
Your rights, clearly stated
Contact route always available
POLICY SCOPE DETAILS
How We Collect and Use Your Information
When you open an account with us, we collect the details you provide during registration — your name, contact information, and any identity verification documents we request. When you make a payment via bKash, Rocket or Bank Transfer, we record transaction references to reconcile your account wallet accurately. We do not store full payment credentials on our servers; your mobile wallet PIN and bank authentication stay within those providers' own systems. We also collect data your device sends automatically — your IP address, browser type and session timestamps. This helps us detect unusual login patterns and keep your account accessible across phone and desktop without asking you to re-verify every time. We use the information we hold to process withdrawals and deposits, respond to support requests, and apply the account controls you set. We do not sell your personal data to third parties for marketing. Where we share data with payment processors or identity verification services, we do so only to the extent needed to complete the transaction or verification you initiated. Availability of this service depends on your local law and the eligible regions we operate in at any given time.
bKash
Transaction references tied to your bKash deposits and withdrawals are logged in your account wallet history. We do not store your bKash PIN or mobile banking password.
Rocket
Rocket payment records are kept for account reconciliation. Only the reference number and amount are stored on our side; Rocket's own security handles your credentials.
Bank Transfer
For Bank Transfer transactions, we retain the transfer reference and confirmation details needed to match the payment to your account. Your full bank login details are never held by us.
WHERE THIS APPLIES
What This Policy Covers and What It Does Not
This policy applies to data collected directly through 711bet — at account registration, during login, within the account wallet, and through any support conversation you start with us. It does not extend to third-party services you access from our platform, including external payment apps, identity verification partners, or game content providers. Each of those services runs under its own privacy terms, which we recommend you read separately.
Account Access
Data collected when you log in, update account details or change your contact information falls fully under this policy. We control how it is stored and who can view it internally.
Transactions
Payment records for bKash, Rocket and Bank Transfer deposits and withdrawals are covered here for the portion we handle. The payment provider's own policy governs what they hold on their side.
Site Content
Browsing and session data generated while you navigate our lobby, check account history or read published terms is collected and processed under this policy.
Third-Party Services
Game studios, external verification tools and mobile wallet apps operate independently. Their data practices are outside the scope of this policy and are governed by their own published terms.
YOUR PRIVACY RIGHTS
Actions You Can Take Under This Policy
You have concrete options when it comes to the personal data we hold on your account. You can ask us to show you what information we have recorded — this includes registration details, transaction history visible in your account wallet, and any correspondence linked to your support requests. If something is wrong, you can ask us to correct it; the fastest route is updating it directly in your account settings where the field is editable, then contacting support for anything that cannot be changed in-app. If you want to close your account, you can request deletion of personal data that is not required for legal or financial record-keeping purposes. We will confirm what can be removed and what must be retained under applicable rules. For any question about how your data is used, our support route is the right place to start. We aim to respond to data queries through the same channel you use to reach us, whether that is live chat or email. Your rights under this policy are subject to local law and the eligible regions we serve.
Review Your Records
Open the account history section to see transaction records and account details we hold. For a complete data summary, contact support with your registered account details ready.
Correct Account Details
Update editable fields — contact number, email, name display — directly in account settings. For fields locked after verification, raise a correction request through support.
Raise a Data Question
Any question about what data we hold, how long we keep it, or why we collected it can be sent through our published support route. We will respond to the channel you used.
Request Account Closure
To close your account and request removal of non-essential personal data, contact support directly. We will confirm the steps and clarify what records must be retained by policy.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to act on one of the rights described above, use the contact routes published on this site. We do not publish unverified hours or channel commitments — check the site's contact page for the current routes available to you.
Live Chat
The live chat widget on the site is the fastest way to raise a privacy question or request a data review. Have your account details ready when you start the conversation.
Email Support
For written privacy requests — corrections, deletion requests or policy queries — use the email address shown on the site's contact page. State your registered account identifier clearly.
Account Settings
Some data updates — contact number, email address — can be handled directly inside your account settings without contacting support. Check the settings page first before opening a ticket.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Your account data is protected through a combination of access controls, session management and payment-reference separation. We keep personal data only for as long as it is needed for account operation, payment reconciliation or any applicable record-keeping obligation. When the retention period ends, data is removed or anonymised according to our internal schedule.
Cookie Use
We use cookies to keep your session active across devices so you do not need to re-authenticate every visit. Cookie settings can be adjusted in your browser; turning them off may affect account functionality.
Account Security
Login sessions are tied to your registered device fingerprint and IP pattern. Unusual access triggers a verification step before the session continues, reducing the risk of unauthorised entry.
Data Retention
We retain account and transaction records for the period required by our operational and legal obligations. After that window, personal data that is no longer needed is removed or anonymised.
Policy Updates
When this policy changes, the updated version is published at this URL with a revised effective date. Continuing to use the account after a published update means you have had the opportunity to review the changes.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy
Real questions from account holders about how 711bet handles personal data, what your rights are, and how to act on them.
What personal data does 711bet collect when I open an account?
We collect your name, contact details and any identity documents needed for verification. When you transact via bKash, Rocket or Bank Transfer, we log the payment reference and amount — not your wallet PIN or bank password. Session and device data is also collected automatically to manage login security.
Does 711bet share my data with third parties?
We share data only with payment processors and identity verification services, and only to the extent needed to complete a transaction or verification you started. We do not sell personal data to marketing companies or unrelated third parties.
How can I see what information you hold about me?
Your transaction history and account details are visible inside your account wallet and settings. For a broader data summary, contact our support team via live chat or email with your registered account identifier, and we will confirm what records we hold.
Can I ask you to correct or delete my personal data?
Yes. Editable fields can be updated in account settings directly. For locked fields, or if you want to request deletion of non-essential data, contact support. We will confirm what can be removed and what must be kept for legal or financial record-keeping reasons.
How long does 711bet keep my account data?
We keep your data for as long as your account is active and for any additional period required by our operational or legal obligations. Once that retention window closes, personal data that is no longer needed is removed or anonymised according to our internal schedule.
What happens to my data if I close my account?
When you request account closure, we will delete or anonymise personal data that is not subject to a retention obligation. Transaction records and identity verification data may need to be kept for a defined period under applicable rules. Support can confirm the details specific to your account.
Does this privacy policy apply to game studios like Habanero or PG Soft?
No. Game studios such as Habanero, PG Soft and Pragmatic Play operate under their own privacy terms for any data their platforms process. This policy covers only the data 711bet collects directly through your account, wallet and support interactions.
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